HP ZBook Power and ZBook Firefly for Texas A&M Engineering Students

Order Lead Time & FAQ's

How long before I get my order?
Laptop orders typically ship in 3 – 5 business days. Avinext will send an order confirmation with an order estimated ship date. Avinext will send order tracking information as soon as it is available.

How do I get tracking information?
Avinext will email you once tracking information is available. The package is shipped with signature required so pay close attention to the expected delivery date so someone will be available to sign for the package.

Why didn’t I receive an order confirmation?
Order confirmations are sometimes trapped by Spam filters on common email systems. Please check your spam filter for your order acknowledgement. If you still cannot find your order confirmation, please email us and we can send you another copy

Who can I contact about my order?
If you have any questions about your order email froehlich@avinext.com or contact Jeff Froehlich at (979) 595-2776.

What is the return policy?
All returns will be charged a 15% restocking fee and require prior approval before returning. Returns must be received by Avinext within 30 days from the customer receiving the laptop. Returns must include all original documentation, discs, power cords, and power adapters. Any return missing all of the items original included with the laptop will be shipped back to the customer and the return canceled. To request a return authorization, contact Jeff Froehlich at froehlich@avinext.com.

My credit card was declined. Why?
When an order is attempted in our online store, our credit card merchant will verify that sufficient funds are available for the purchase AND verify the billing address. If your transaction is declined it is likely because the billing address is incorrect. Check your credit card statement to verify the billing address matches what is entered in our online store. You may have sufficient funds and your bank may approve the charge, but our credit card merchant will deny the order if the billing address is incorrect. We do this additional verification step to help protect against online fraud.

The charge appeared on my credit card but then disappeared. Why?
When an order is placed in the online store we verify the card has enough credit to cover the amount of the transaction, but we do not capture (i.e. receive) funds immediately. Instead, we wait until the laptop ships to capture payment. For this reason, a charge may appear as pending for a while and then drop completely off your statement. If this happens, it does not mean that your order was canceled. We will capture the funds when we have confirmation the order has shipped to you.

Can I ship the laptop to Avinext and pick it up at your office?
Yes. If you want to ship the laptop to our address specify the ship to address as shown below:

Laptops can be picked up during our normal business hours M-F, 8-5. Please bring a photo ID when picking up your laptop and a copy of your order confirmation.